refund and cancellation policy

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This policy exists to be fair to both participants and the running of a small group training programme.

When you book a place on the Accent Training Programme, you are reserving one of a limited number of spaces. Because preparation and group balance depend on confirmed numbers, refunds follow the structure below.

Cooling-off period

You may cancel within 14 days of booking for a full refund, provided the course has not yet started.

If the course begins within those 14 days and you choose to attend, the cooling-off period ends at the start of the first session.

Before the course begins

More than 14 days before the start date:
Full refund minus any payment processing fees

14 days or fewer before the start date:
50% refund

7 days or fewer before the start date:
No refund (your place has been held and preparation has been completed)

After the course has started

Once the programme has begun, refunds are not available.

This includes:

• missed sessions

• schedule conflicts

• work bookings

• change of personal circumstances

Missed sessions

If you cannot attend a session:

• recordings will be provided

• sessions cannot be transferred to another date or programme

• unused sessions are not refundable

Exceptional circumstances

In cases of serious illness or emergency, please contact me directly.
Partial credit toward a future course may be offered at my discretion.

If the course is cancelled

If I need to cancel or postpone the programme, you will receive either:

• a full refund, or

• a transfer to a future intake

By booking, you agree to this policy and understand that your place in a small group training environment is reserved specifically for you.